Our refund policy is simple, and applies under the following conditions:

If you find we have misled you in any way (ex: we promise something in our free tour that does not exist in our members area), we'll give you a refund.
If your computer setup meets or exceeds our minimum specs and a significant portion does not work (this must be substantiated), then we'll provide you with a refund.
If our site is down for a significant portion of your subscription, we will either extend your subscription for double the duration of downtime, or give you a refund.
If we supply something that is corrupted or does not work and if you allow us reasonable time to fix the problem with your assistance, we will give you a refund.
If you have something does not suit you, and please let us know within 14 days after the subscription, we will refund the money without any conditions.